- ABC Autotech Centre, Port-Louis
CUSTOMER INSIGHTS AND CUSTOMER HANDLING
CALL SERVICES
REVENUE GENERATING ACTIVITIES
CUSTOMER INSIGHTS AND CUSTOMER HANDLING
We deliver customer insights by offering detailed reporting and information collected from customer surveys.
Customer surveys will help you to:
- Assess your customer’s overall satisfaction
- Understand your service standards level
- Find Areas of improvement
Other Customer handling activities are:
- Complaint resolution
- Offering Complaint management system
- Order processing
- Product Assistance
CALL SERVICES
We handle all your inbound calls, leaving time for your greeter to fully focus on welcoming people at your office, thus providing an excellent customer experience.
With an answering rate ranging from 86% to 100%, we ensure that maximum calls are handled professionally within the minimum waiting time. (90% of calls are handled in less than 30 secs).
REVENUE GENERATING ACTIVITIES
ABC BPO primarily operates in (but not restricted to) the automobile sector, facilitating interactions between business units and their customers. The objective of the company is to enhance operational efficiency for our clients, enabling them to focus on their core operations. The company undertakes various outsourced activities, such as providing insurance renewals, coordinating customer appointments, handling sales leads through social media and websites, and carrying service reminders.
We encourage customers to renew their yearly contract and guide them on the steps to do so through different communication channels such as phone calls, e-mails, SMS and WhatsApp
We also offer follow-up services for your unpaid invoices (debt collection).
DATA CLEANSING
We contact your customers to update their data therefore, allowing you to:
- Have clean database for your marketing campaigns
- Know your customers better so that you can provide the right services
INBOUND CALL SERVICES
We handle all your inbound calls, leaving time for your greeter to fully focus on welcoming people at your office, thus providing an excellent customer experience.
Hotline support: We offer hotline support services and log tickets to concerned department with crucial information to carry intervention.
With an answering rate ranging from 86% to 100%, we ensure that maximum calls are handled professionally within the minimum waiting time. (90% of calls are handled in less than 30 secs).
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